Support
Last updated July 2026
Need a hand? Start with the FAQ below. For account, billing, or data requests (including data export and account deletion), email us at desktails@virtualbeans.com.
Frequently asked questions
Do you upload my pet's photo?
No. Your original photo is processed in your browser and is not uploaded by default. Only the finished background-removed cutout is stored, in private storage scoped to your account.
What happens after my free trial?
After your 7-day trial, a subscription is required for functional features. You keep access to billing, cancellation, data export, account deletion, and support regardless.
Can I cancel anytime?
Yes. Manage or cancel your subscription through the Stripe Customer Portal. Access continues until the end of your paid period — no dark patterns, no guilt.
Is my Kibble worth real money?
No. Kibble is a cosmetic reward earned by completing focus sessions. It can't be purchased with real money and room upgrades are purely decorative.
Which browsers are supported?
DeskTails works as a normal website in current Chrome, Edge, and Safari on Windows and macOS, and can optionally be installed as an app.
More resources
- Privacy — how your data is handled.
- Accessibility — our WCAG 2.2 AA commitment.
- Terms — the agreement for using DeskTails.